Reference

Terms and Conditions for Your 299bate Account

These terms set out what you agree to when you open and use a 299bate account, including how deposits through bKash, Nagad, and Rocket are handled and what applies based on your local law and eligible region. Read them carefully before you start.

Account eligibility applies by regionbKash, Nagad, Rocket coveredLocal law determines accessAccount rules updated when neededContact support for any questions
299bate Terms and Conditions for Your 299bate Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if a transaction through bKash, Nagad, or Rocket has not been reflected correctly in your account, our support team can walk you through the next step. Keep your wallet transaction reference ready — it speeds up every query. Players in Dhaka and across Bangladesh can reach us through the channels below.

Team online

Live Chat

Open the chat widget from any page on 299bate. Share your account ID and wallet transaction reference for the quickest resolution.

Email Support

Write to our support address for detailed terms questions or account disputes. Include your bKash, Nagad, or Rocket reference number in the subject line.

Help Centre

Our help centre covers common terms questions — account eligibility, payment rules, and the steps for raising a formal dispute about a transaction.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We apply consistent account-security practices so that your wallet details and personal data stay protected. These measures are built into how these terms operate, not separate from them. Here is what that looks like in practice.

Wallet Verification

We confirm that the bKash, Nagad, or Rocket number used to deposit matches the withdrawal request. This protects your account from unauthorised transfers.

Data Retention

Account and transaction data is retained as required by our operational obligations. You can request a summary of what we hold by contacting support with your account ID.

Term Change Notices

When we update these terms, the revised version goes live on this page. We do not make retroactive changes to completed transactions or closed disputes.

Dispute Process

Raise a dispute by contacting live chat or email with your wallet reference. We review and respond in order of receipt — no queue-jumping, no unexplained delays.

Common Questions About These Terms

These are the questions we get most often about how the terms work, what they mean for your account, and what to do when something does not look right.

Access and eligibility depend on your local law and the region you are in. These terms apply to your account use where the platform is available to you under applicable local law.

Contact support through live chat or email and provide your bKash transaction reference number. We will check the payment record and update your account balance once confirmed.

No. These terms allow only one account per person. If we detect duplicate accounts, both may be suspended and balances held until the review is complete.

The updated version replaces the previous one on this page. Continuing to use your account after a change takes effect means you accept the revised terms.

It is a standard account-security check. We verify the wallet used to deposit before processing any withdrawal to prevent unauthorised access to your funds.

Reach out via live chat or email, include your account ID and the relevant bKash, Nagad, or Rocket transaction reference. Disputes are reviewed in the order they are received.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.