What Information We Collect and Why
When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you use to fund your account. If you deposit via bKash, Nagad or Rocket, we record transaction references and wallet identifiers to process
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and verify your payment. We do not store your full mobile wallet PIN or password at any point. We also collect device and browser data automatically: IP address, device type, operating system and session activity. This helps us detect unusual login attempts and protect your account.
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If you contact our support team, we keep a record of that conversation to resolve your issue and improve how we handle similar queries. We use this data only to operate your account, process payments, respond to your queries, and keep the platform secure. We do
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not sell your personal data to third parties. Any third-party service providers we work with — such as payment processors handling your Nagad or Rocket transfers — are bound by data handling agreements that restrict how they can use your information. You can ask us what
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data we hold about you at any time by reaching out through the contact paths listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.